Most of your questions are already answered here. If you can't find what you need, our support team is always ready to help.
The questions Lucky Bets members ask most — answered directly and in plain language.
You don't need to go anywhere else for live scores and streaming on Lucky Bets — everything is in one place.
In live betting, odds change every second. For the best experience, use the mobile app or a fast internet connection.
App crashes or won't open are most commonly caused by an outdated version or cached data. Try these steps in order:
The app runs best on Android 8 or higher. iOS users should access the website via Safari.
Yes, absolutely. Lucky Bets is fully mobile-responsive — you won't miss any features even without the app.
Via Chrome, Firefox, or Samsung Browser luckybets.im Open it. Once logged in, live betting, casino, deposit, and withdrawal all work seamlessly.
For a better experience, open the website in Chrome and select from the menu "Add to Home Screen" Select it — it works just like an app, with no separate installation needed.
Safari is the recommended browser for iOS (iPhone) users. Use "Share → Add to Home Screen" to create a shortcut.
KYC (Know Your Customer) at Lucky Bets is a one-time process — once done, you're set for good. It's there to keep your account safe.
Required documents (any one of the following):
Deposit method: Go to Account → Profile → "Identity Verification" and upload your documents. Approval usually takes 1–3 hours.
Your documents are protected with 256-bit encryption and are never shared with third parties.
Lucky Bets In decimal format Odds show — and they're very easy to understand.
Formula: Winnings = Stake × Odds
Higher odds mean a more uncertain outcome — but a bigger payout if you win. Low odds like 1.10 mean the result is more likely, but the winnings are smaller.
As soon as you enter your stake on the bet slip, the potential winnings are calculated automatically — no manual maths needed.
Lucky Bets gives members complete freedom to manage their own gaming. There are two options:
1. Temporary Break (Cooling-Off):
2. Self-Exclusion (Long-Term):
To permanently delete: Email us at support@luckybets.im or reach out via live chat. If you have a remaining balance, make sure to withdraw it first.
To learn more Responsible Gaming View page.
The minimum deposit on Lucky Bets is just ৳200 — lower than most competitors in Bangladesh.
On Lucky Bets deposits No processing charges. Every penny you send goes directly into your wallet.
Deposit ৳500 or more to claim a 100% welcome bonus. You can also start from ৳200 and play normally.
The maximum deposit in a single day is ৳5,00,000. Deposits typically reach your wallet within 2–5 minutes.
Getting answers is easy — because we believe in transparency
All Lucky Bets support, FAQs, and guides are available in Bangla — so no one misses out on help due to a language barrier.
Live chat responses average under 3 minutes — much faster than email or phone support.
From registration to advanced betting strategies — find step-by-step guides on everything in our Help Centre.
Lucky Bets operates under an international license and undergoes regular cybersecurity audits.
Even at 3 AM, Lucky Bets support is wide awake. Holidays, late nights — we're always here.
Just describe your issue in plain language — no technical jargon needed. Our team will patiently stay with you until it's fully resolved.
Lucky Bets Support Team — Always by Your Side
The fastest way to get help. Open the chat window from any page.
⚡ Avg. 3 MinutesFor complex issues, please include screenshots when you get in touch.
support@luckybets.imRegister for free — takes just 2 minutes. Get a 100% welcome bonus and 24/7 Bangla support.